Insights

Context before comparison.

Research and analysis that explains how each market actually works — the pricing games, the consolidation, the features that matter and the ones that don't.

ResearchUpdated October 2026
Accounting

What actually matters in accounting software

After years of feature-page inflation, most small-business ledgers look identical on paper. These are the differences we have found genuinely change outcomes.

Business banking

What actually matters in business banking

Business banking looks like a commodity until you examine where providers actually differ. From our research on the UK market, these are the factors that genuinely separate outcomes.

AI assistants

What actually matters in AI software

The loudest claims in AI are usually the least useful for buyers. From our ongoing evaluation of the leading assistants and agent workspaces, here is what genuinely separates them.

Email marketing

What actually matters in email marketing software

Email remains the highest-ROI marketing channel most businesses have, and the software choice shapes more of that return than most buyers expect. What we have learned from evaluating the category:

Operations & supply chain

What actually matters in operations & supply chain software

ERP evaluations drown in feature matrices that predict almost nothing about success. From our research, these are the factors that separate thriving deployments from expensive ones.

HR & payroll

What actually matters in HR & payroll software

Payroll is a telco-grade utility wrapped in a compliance obligation: boring until it fails, and catastrophic when it does. What our research says genuinely separates the platforms:

Field service

What actually matters in field-service software (UK)

Four truths the category?s marketing goes out of its way to blur.

CRM

What actually matters in CRM software

CRM is a mature category where almost every product can do almost everything. The differentiators that genuinely predict success are more human than technical.

Project management

What actually matters in project management software

Hundreds of project tools compete on feature lists that have converged almost completely. What our research says still separates them:

Password managers

What actually matters in a password manager

Password managers are the rare purchase where the marketing matters less than the engineering — and where trusting the wrong signal is expensive. What our security-first evaluation prioritises:

Hosting

What actually matters in agency & enterprise hosting

Four truths the hosting market’s pricing pages are engineered to obscure — from renewal economics to what "unlimited" really means.

The "What matters" series

Each market we cover gets a standing analysis of the factors that genuinely separate outcomes — the differences worth paying for, and the marketing noise worth ignoring. These pieces update as our research develops; they are the foundation everything else on ReQompass is built on.